Complaints Statistics - an introduction

The Council, each year, publishes a statistical analysis of all the formal complaints it receives. (That means those complaints it receivesin written form, not just matters which are raised informally in phone discussions.)

The Council has been consistently keeping such data since its formation and has maintained, largely, the same categories within each area of its statistics (although the definition of whether a complaint is about "false reporting" or "inaccuracy" can be a fine one and Executive Secretaries have differed in their interpretation of what constitutes a "mediated" complaint as compared to one which has been "withdrawn after correspondence".)

In each table, there are three set of figures: the current year's figures and their percentages; the previous year's figures and their percentages; and the figures over the thirteen years since 1988-9 and their percentages.

Each year's statistics contains the following tables:

View the statistics for each of the following years:

[ return to top ]